Sarah Clark, Lead Technical Writer, Healthland Inc.
Like most software companies, Healthland’s work is woven into multiple phases – from product planning and creation to sales and marketing, from implementation and ongoing support, all the way back to the beginning: product development and then maintenance. For a long time, we were able to function without our operational processes being documented. But as our company grew and expanded to multiple locations, nearly every activity grew in complexity.
We became desperate for clarity and consistency. We longed for simple visual communications that could quickly bring employees up to speed. We established an interdepartmental task force with a goal of documenting and communicating our primary business processes. But even before our kick-off meeting, we knew were facing an iceberg armed only with dinner spoons.
Enter Mike Grogan. From the start, he was worth his weight in gold. He drove us toward results that exceeded even our initial projections. He helped us define our project by setting clear goals and expectations. He time managed, organized, and facilitated our 3 month project, allowing our employees to be subject matter experts instead of meeting planners.
Mike applied his facilitation experience in hands-on activities that felt so natural, we found ourselves thinking we were playing more than we were working. But at all the different milestones in our project, we could stop, look at our tangible output and see that in fact, we had been working very hard all along.
Mike’s coaching expertise was invaluable to us. He was quickly able to glean problem spots and hone in on areas that required additional attention. He gently guided our (sometimes conflicted) group into smooth problem resolution.
General feeling from our group was that we were in solid hands. We trusted Mike and were comfortable following his lead. We enjoyed working with him. But at the end of the day, the true recommendation is this: when we presented our final output – complex processes mapped in clear, detailed electronic maps – to our executive team and to the company at large, the value of the project and our results were undeniable. I recommend Mike Grogan highly and look forward to my next project with him.