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	<title>Grogan Coaching &#38; Consulting &#187; performance</title>
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		<title>Mirror, Mirror&#8230;</title>
		<link>http://www.grogancoaching.com/2009/06/mirror-mirror/</link>
		<comments>http://www.grogancoaching.com/2009/06/mirror-mirror/#comments</comments>
		<pubDate>Thu, 04 Jun 2009 21:06:00 +0000</pubDate>
		<dc:creator><![CDATA[Mike]]></dc:creator>
				<category><![CDATA[Feedback]]></category>
		<category><![CDATA[leadership]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[morale]]></category>
		<category><![CDATA[perceptions]]></category>
		<category><![CDATA[performance]]></category>

		<guid isPermaLink="false">http://grogancoaching.com/?p=18</guid>
		<description><![CDATA[As a business leader, it is essential that you look in the mirror, or more precisely, look in several mirrors. Failure to do so can lead to several unhappy outcomes. For example, some leaders are the last to know that a key employee is fed up and planning to leave the company. Similarly, a dependable [&#8230;]]]></description>
				<content:encoded><![CDATA[<p><a href="http://3.bp.blogspot.com/_nfX_1Bn2y8s/Sig5oM7UbSI/AAAAAAAAAEY/wOaLCg0IyAU/s1600-h/cracked+mirror.jpg"></a><a href="http://grogancoaching.com/wordpress/wp-content/uploads/2009/06/kid-in-mirror.jpg"><img class="alignleft size-full wp-image-847" title="kid in mirror" src="http://grogancoaching.com/wordpress/wp-content/uploads/2009/06/kid-in-mirror.jpg" alt="" width="180" height="240" /></a>As a business leader, it is essential that you look in the mirror, or more precisely, look in several mirrors. Failure to do so can lead to several unhappy outcomes. For example, some leaders are the last to know that a key employee is fed up and planning to leave the company. Similarly, a dependable customer may be looking for a new supplier without your knowledge, while you continually reassure yourself that all is well.</p>
<div>Another cost of failing to engage employees in honest two-way dialogue might come in the form of missing a key insight, such as an improved process or new product possibility. Finally, unexamined leadership can contribute to a culture of complacency and entitlement.</div>
<p>So, if you’re ready to take a deeper look at the circumstances of your business, the place to start is the mirror of your own perceptions. Ask yourself these questions:</p>
<p>· Overall, how is the business doing? What is the evidence for this? (Hint: Look at revenues, profits, customer satisfaction, retention of key accounts, etc.)<br />
· How am I doing as a leader? What is the evidence for this? (Hint: Look at morale, turnover, the performance of others, the quality of employee input to discussions, etc.)<br />
· What are my 2-3 greatest strengths as a leader?<br />
· What are my 2-3 areas most in need of improvement?</p>
<p>While many people might squirm at the thought of such pointed questions, a self-aware leader committed to a successful business will find it relatively simple and easy to answer those questions. The follow-up questions about evidence are meant to stimulate objective answers to the questions. “I feel like things are going well,” is less compelling and believable than, “Revenues are up, profitability is higher and employees are often arriving early and leaving late without being asked. So it seems we’re doing well.”</p>
<div>While the mirror of self-awareness is of vital importance, it is not the final word. Good leaders need to see how their leadership appears to others, especially employees. Without these external data points, it is possible that the leader is oblivious or self-delusional, either overly optimistic, or overly gloomy about the company and leadership performance.</div>
<p>Before asking questions of employees, it is important to create an appropriate and safe mood and posture. Genuine curiosity and openness work better than a perfunctory check-the-box attitude. Here are a few sample questions to ask employees:</p>
<p>· Overall, how do you think the business is doing? Tell me more about your view. (Don’t prompt them. It will be interesting to find out about their benchmarks for performance.)<br />
· What do you like most about your job? What do you like least?<br />
· Compared to the best leader you have ever worked with, how am I doing?<br />
· What are my 2-3 greatest strengths as a leader?<br />
· What are my 2-3 areas most in need of improvement?<br />
· If you could change one thing about me, what would it be?<br />
· If you could change one thing about the company, what would it be?</p>
<p>Armed with that feedback, what’s next? The answer depends on how closely, or not, your self-perception differs from the consensus view of employees. Even if there is close alignment, a leader seriously committed to improvement needs to circle back with employees and describe the key insights and commitments to change. Otherwise, employees will dismiss the initial conversations as insincere and a waste of time.</p>
<div>Imagine how your staff would feel if you came back after the initial feedback sessions and said something like this:</div>
<p>“Thank you for your candid feedback on how we’re doing as a company, and how I am doing as a leader. This was an enlightening process for me. As a result of comments from you and others, here are the three things I intend to do differently from this day forward (list the three). As a company, we are going to look at a couple of new initiatives, including (fill in the blank). I am counting on you to continue to give me feedback, both positive and negative, with regard to these areas of improvement and anything else you might see.</p>
<p>So, if you tend toward the image of an ostrich with its head buried in the sand, it’s time to pull your head out of the ground and take a look around. There are many things worth seeing.</p>
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		<title>Bad Bosses Bring Everyone Down</title>
		<link>http://www.grogancoaching.com/2009/02/bad-bosses-bring-everyone-down/</link>
		<comments>http://www.grogancoaching.com/2009/02/bad-bosses-bring-everyone-down/#comments</comments>
		<pubDate>Fri, 13 Feb 2009 17:57:00 +0000</pubDate>
		<dc:creator><![CDATA[Mike]]></dc:creator>
				<category><![CDATA[bad bosses]]></category>
		<category><![CDATA[morale]]></category>
		<category><![CDATA[performance]]></category>

		<guid isPermaLink="false">http://grogancoaching.com/?p=15</guid>
		<description><![CDATA[My last post on weighing the assets and liabilities in each employee provoked this comment: This is very one-sided. Management has a lot to do with whether an employee is an asset or a liability. I think you should address that in a blog. You have to consider the &#8220;fatigue&#8221; component in employees who work [&#8230;]]]></description>
				<content:encoded><![CDATA[<p>My last post on weighing the assets and liabilities in each employee provoked this comment:</p>
<div><span style="font-family: arial;"></p>
<p><span style="color: #6600cc;"><em>This is very one-sided. Management has a lot to do with whether an employee is an asset or a liability. I think you should address that in a blog. You have to consider the &#8220;fatigue&#8221; component in employees who work with limited resources or for bad managers, and there are a lot of those.<br />
</em></span><br />
Amen to the last line. Live long enough and you will work for a bad boss, or two. If you read Dilbert you surely know a leader who looks and sounds like the pointy haired boss, at least some times.</p>
<p>Think about your level of performance under that bad boss vs. what you and your team COULD have done with someone less odious. Bad bosses will have employees chasing their tails, spending time on frivolous tactics rather than core strategic initiatives. They will reward appearances of effort over substantive output. They will castigate and demean employees, thus creating pervasive fear and anxiety. They will crush initiative, innovation and new ides with bureaucracy, indecisiveness, and play-it-safe politics. They will pursue their own agenda of advancement at the expense of everyone around them, resorting to back-stabbing others and stealing credit if it furthers their ambition. Bad bosses can absolutely compromise the ability of individuals and groups to perform.</p>
<p>What may be worse is that because of how the power elite often works, many bad leaders go unpunished and unchallenged, and frankly, unacknowledged for their badness. If they are hired for the wrong reasons – friendship, loyalty, sucking up, getting things done no matter how badly they ruined morale, etc. – then the person or group that promoted them will not easily see their true colors. The bad boss usually aids and abets the cover-up by blaming and scape-goating peers or direct reports for all bad occurrences. In such a scenario, everyone suffers. The employees are totally demoralized, the rest of the organization is adversely impacted and performance suffers all around.</p>
<p>What is the antidote to this downward spiral? The answer is really simple and straightforward, though perhaps difficult to implement if an organization’s culture is too contaminated by bad bosses.</p>
<p>First, top management needs to seek input and assessments from throughout the organization. If mistrust is running high, it will likely take an outsider and some truly anonymous data collection tools like Attitude Surveys and 360s.</p>
<p>Second, after data collection there must be a substantive response from leadership, letting employees know they have been heard and specific actions are about to be launched.</p>
<p>Third, every employee, from top to bottom, needs to be part of a fair and balanced performance management system that acknowledges their strengths, provides support for addressing areas for improvement, and is conducted with a sense of fairness and thoroughness. For executives, 360 degree feedback from bosses, peers and direct reports provides strong evidence of managerial and leadership abilities. Done with sincerity, integrity and commitment for improvement, performance management systems help unearth chronically bad performers – including and especially bosses.</p>
<p>Finally, leaders must maintain vigilance for good and bad behaviors among the organization’s executives, managers, supervisors and individual contributors. Malaise, complacency and more negative aspects of culture tend to grow slowly, quietly and in subtle ways. Pay attention to metrics, such as voluntary turnover, quality and productivity. Notice the mood in a department or on a floor or in a meeting when the spotlight is turned off. Watch for how dissent and conflict are managed – or avoided. Probe deeply when an employee is nominated for promotion or punishment to check for the merits of the recommendation.</p>
<p>While personal skill, motivation and experience are the greatest determinants of an individual’s performance, we cannot overlook external factors. Of these, none is more potent than the influence of the organization’s leaders and managers.</p>
<p>One final note: As a coach I would be remiss if I left the impression that bad bosses LIKE being bad, know they’re bad, and will never get better. While there are some diabolical sociopaths in the executive ranks (like Mr. Burns, pictured here), the majority of bad bosses don’t have to be bad. Some do not realize they are crushing morale and hindering performance. Some are aware but don’t know how to change. Some are just inept. I have found that armed with a genuine desire and the right coach or mentor, ANYONE can improve.</p>
<p></span></div>
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